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There are two options we use to Remotely Access your PC/Laptop
One of our technicians will advise you on which option best suits you
Please contact us on 052-6170851 for further help and/or queries

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Option 1) –  Remote access using Teamviewer

Click on link below titled “Remote Support”

TeamViewer for Remote Support

Remote Support
  • Teamviewer will start downloading to you PC/Laptop

downloading

  • Once this has downloaded it may “pop up” otherwise you may need to click on it to open it

run

  •  Click on Run 
  • A log in ID will then be displayed unique to your PC/Laptop – 

ID Please provide us with “Your ID” number

  • PC Wizard will then be able to remotely access your PC/Laptop to address your issue

 

 

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Option 2) Remote access using Mikogo

 

pcwizard techonline thumb236x140

To start downloading Mikogo Version 4, click on this Download button and follow instructions displayed below.

 

1. Downloading Mikogo

Windows Download

A window will appear asking “Do you want to run or save this file?” Click “Save” to download the file.

When the download is complete, double-click on the downloaded file and then click on “Run“.

If you’re using Windows Vista, at this point you may see a User Account Control window. Please click “Continue”.

2. Installation is complete

Mikogo will start from your system tray

Installation will take just a couple of moments, and Mikogo will then automatically start with the Mikogo panel appearing on your desktop along with an micon icon in your system tray.

3. Start a Mikogo Session

Start meetings from your desktop

To start a session, please click on the start symbol Start sessionand then the Start Session button.

The session will instantly start presenting you with the Participant List containing your unique 9-digit Session ID

 

  • Once in the site ring us on 00353 (0)52 6170851 with your Session ID number.
  • Enter your name into Your Name area.
  • Once above points are complete click on Join Session button (with left button).
  • Click on Run button which will appear on bottom of your screen.